Privacy Policy
Privacy Policy Pottery Forms Europe
http://www.potteryformseurope
About our privacy policy
Pottery Forms Europe cares a lot about your privacy. We therefore only process data that we need for (improving) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services provided by Pottery Forms Europe. The effective date for the validity of these terms is 20/04/2020, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions, if any, this information may be shared with third parties. We also explain to you how we store your data and how we protect your data from misuse and what rights you have in relation to the personal data you provide to us.
If you have any questions about our privacy policy please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it, which security techniques we use and to whom the data is accessible.
Webshop software: MyWebstore
Our online store is developed with software from MyOnlineStore. Personal data that you make available to us for our services are shared with this party. MyOnlineStore has access to your data to provide us with (technical) support, they will never use your data for any other purpose. MyOnlineStore is obliged under the agreement we have with them to take appropriate security measures. MyOnlineStore uses cookies to collect technical information regarding your use of the software, no personal data is collected and/or stored.
Webhosting: MijnDomein
We purchase web hosting and email services from MijnDomein. MijnDomein processes personal information on our behalf and does not use your information for its own purposes. However, this party may collect metadata about the use of the services. This is not personal data. MijnDomein has appropriate technical and organizational measures in place to prevent the loss and unauthorized use of your personal information. MijnDomein is bound to secrecy under the contract.
Email and mailing lists: MailChimp / mailing system my online store
We send our email newsletters through my online store (see regarding processing data previous section) and our email newsletters are processed with MailChimp. MailChimp will never use your name and email address for its own purposes. At the bottom of every email sent automatically through our website you will see the 'unsubscribe' link. You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other internet technologies that provide insight into whether emails are opened and read. MailChimp reserves the right to use your data for the further improvement of its services and to share information with third parties in connection therewith.
Gmail
We use the services of Gmail for our regular business e-mail traffic. This party has appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Gmail has no access to our inbox and we treat all our email traffic confidential.
Payment processors Pay.nl
For handling (part of) the payments in our store we use the payment service provider Pay.nl. Pay.nl processes your name, address and residence details and your payment information such as your bank account or credit card number. Pay.nl has appropriate technical and organizational measures to protect your personal data. Pay.nl reserves the right to use your data to further improve services and in this context (anonymized) data with third parties to share. Pay.nl shares in the case of an application for a deferred payment (credit facility) personal data and order data with post-payment service providers. All the above guarantees regarding the protection of your personal data also apply to the parts of Pay.nl 's services for which it engages third parties. Pay.nl does not retain your data longer than permitted under the statutory periods.
Mollie
For handling (part of) the payments in our online store we use the platform of Mollie. Mollie processes your name, address and place of residence and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and, in this context, to share (anonymized) data with third parties. All of the above safeguards regarding the protection of your personal data also apply to those parts of Mollie's services for which it engages third parties. Mollie will not retain your data longer than permitted under the statutory time limits.
Klarna
For handling (part of) the payments in our online store we use the platform of Klarna. Klarna processes your name, address and residence details and your payment information such as your bank account or credit card number. Klarna has appropriate technical and organizational measures to protect your personal data. Klarna reserves the right to use your data to further improve services and in this context (anonymized) data to share with third parties. In the case of a request for a deferred payment (credit facility) Klarna shares personal data and information regarding your financial position with credit rating agencies. All of the above guarantees regarding the protection of your personal data also apply to those parts of Klarna's service for which they engage third parties. Klarna will not retain your data longer than permitted under the statutory periods.
MultiSafepay
For handling (part of) the payments in our online store we use the platform of MultiSafepay. MultiSafepay processes your name, address and place of residence and your payment details such as your bank account or credit card number. MultiSafepay has taken appropriate technical and organizational measures to protect your personal data. MultiSafepay reserves the right to use your data to further improve the service and, in this context, to share (anonymized) data with third parties. All the above mentioned guarantees regarding the protection of your personal data also apply to those parts of MultiSafepay's services for which they engage third parties. MultiSafepay will not retain your data longer than permitted under the statutory periods.
Reviews /Kiyoh
We collect reviews through the platform of Kiyoh. If you leave a review through Kiyoh you are required to provide your name, city and email address. Kiyoh shares this information with us so that we can link the review to your order. Kiyoh also publishes your name and place of residence on its own website. In some cases, Kiyoh may contact you to provide an explanation of your review. In case we invite you to leave a review we share your name and email address with Kiyoh. They only use this information for the purpose of inviting you to leave a review. Kiyoh has taken appropriate technical and organizational measures to protect your personal data. Kiyoh reserves the right to use third parties for the provision of services, for this we have given permission to Kiyoh. All the above mentioned safeguards regarding the protection of your personal data also apply to those parts of Kiyoh's service for which they engage third parties. Kiyoh keeps your personal data as long as you keep the review published on the platform. Kiyoh has appointed a Data Protection Officer, you can find the contact details of this officer on Kiyoh's website.
Shipping and logistics / My parcel - Post NL
If you place an order with us, it is our job to get your package delivered to you. We use the services of My Parcel / PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and place of residence with My Parcel / PostNL. My Parcel / PostNL uses this data only for the execution of the agreement. In the event that My Parcel / PostNL engages subcontractors, My Parcel / PostNL will also make your data available to these parties.
Invoicing and bookkeeping
For carrying out our administration and accounting we use the services of Accountants firm in_ctrl. We share your name, address and place of residence data and data relating to your order. This data is used for the administration of sales invoices. Your personal data are transmitted and stored securely. Administratiekantoor in_ctrl is bound to secrecy and will treat your data confidentially. Administratiekantoor in_ctrl will not use your personal data for purposes other than those described above.
External sales channels
We use sales through other channels (retail). We will in no way share your information with these sales channels. However, these retail stores may have their own customer registration systems. Pottery Forms Europe has no interest in or control over their systems and processing of this data. If you want to know more about this, you should explore the privacy statements of these stores.
Purpose of data processing
General purpose of processing
We use your data exclusively for the purpose of providing our services. That is, the purpose of processing is always directly related to the order you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data - other than at your request - to contact you at a later time, we will ask you explicit permission to do so. Your data will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.
Data collected automatically
Data automatically collected by our website is processed for the purpose of further improving our services. This data (for example, your IP address, web browser and operating system) is not personal data.
Cooperation with fiscal and criminal investigations
When appropriate, Pottery Forms Europe may be required by law to share your data in connection with governmental fiscal or criminal investigations. In such a case, we are forced to share your data, but we will resist within the possibilities provided by law.
Retention periods
We will retain your data for as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. We are required by applicable administrative requirements to retain invoices containing your (personal) data, so we will retain this data for the duration of the applicable term. However, employees no longer have access to your client profile and documents we have produced as a result of your assignment.
Your rights
Pursuant to applicable Dutch and European legislation, as a data subject you have certain rights with respect to personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and transcripts of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different e-mail address or for example by post, we will ask you to identify yourself. We keep records of processed requests, in the case of a forgetting request we administer anonymized data. You will receive all copies and transcripts of data in the machine-readable data format we use within our systems. You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.
Right of inspection
You always have the right to inspect the data we process (or have processed) that relate to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors holding this data, indicating the category under which we have stored this data, at the e-mail address known to us.
Right of rectification
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you rectified. You can make a request to this effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted at the e-mail address known to us.
Right to restriction of processing
You always have the right to restrict the data we process or have processed that relates to your person or can be traced back to you. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.
Right to transferability
You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you, carried out by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing services in such a case, because the secure interconnection of data files can then no longer be guaranteed.
Right of objection and other rights
You have, in appropriate cases, the right to object to the processing of your personal data by or on behalf of Pottery Forms Europe. If you object, we will immediately cease processing the data pending the resolution of your objection. If your objection is well-founded, we will provide you with copies of the data we process and thereafter permanently stop the processing. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our contact person for privacy matters.
Cookies/ Google Analytics
Through our website, cookies are placed by the American company Google, as part of the “Analytics” service. We use this service to track and receive reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We have not allowed Google to use the obtained analytics information for other Google services.
Third party cookies
In the event that third-party software solutions use cookies, this is stated in this privacy statement.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy affects how we process data already collected about you, we will notify you by email.
Contact details
Pottery Forms Europe Kapelstraat 28 4817 NZ Breda Netherlands T +31 (0) 653843729 E info@potteryformseurope.com
Contact person for privacy matters
Emerentia van Vroenhoven
