Shipping and return policy
Shipping and return policy
See also our terms and conditions:
Article 6 Right of withdrawal / return shipments.
As long as the order has not been shipped yet, you can contact us by phone or email to cancel the order. After shipment, goods can only be returned with a obtained return authorization. This return authorization will only be granted if there is a valid reason for return (e.g. incorrect delivery or quality problems with the product).
We expressly state that a return authorization will never be given for products sold as “seconds”, these goods are offered at a reduced price because they differ in size and/or quality.
Article 12 Complaints
Pottery Forms Europe makes every effort to keep the quality of goods and services high. In the unlikely event that you have a complaint about the materials received and/or the execution of the agreement, you can file a complaint. Submitting a complaint can only be done in writing by e-mail within a reasonable period after the goods and/or services have been received (as a guideline, consider a period of 5 working days after receipt of the goods - slightly longer during the vacation period). When submitting the complaint, please include your invoice number and the item number the complaint is about, further we request that you describe the complaint as completely as possible and include pictures so we can get a clear picture. It is possible that after receiving the complaint you will receive an email to provide additional information. If there are any questions, please return these questions completed as completely as possible so that we can form a clear picture of the nature and origin of the complaint. If there are any questions, please return these questions completed as completely as possible so that we can form a clear picture of the nature and origin of the complaint. After evaluation of the complaint Pottery Forms Europe will try to solve the complaint as soon as possible, but at the latest within 4 weeks. If after the 4 week period it is not an agreement, there is a dispute. For all Pottery Form products a description will be included for the maintenance and storage of the products. Complaints about the quality of the products related to improper handling and / or storage of the products can never lead to compensation and / or return of these products.
